Refund Policy for IPTV4K.xyz Service

 

This Refund Policy outlines the conditions under which you may request a refund for your subscription to the IPTV4K.xyz Service ("Service"). We strive to ensure customer satisfaction and will work diligently to resolve any issues before processing a refund. Please read this policy carefully.

 

1. Eligibility for Refunds

  • Refunds are only available for the 6-month and 12-month subscription plans and must be requested within 7 days from the date of payment. Refunds are not available for the 1-month subscription plan.
  • Refunds will only be granted under the following circumstances:
  • Service Not as Described: You provide evidence that the Service does not match the description provided.
  • Inaccessibility: You demonstrate that the Service is completely inaccessible, and our support team is unable to resolve the issue.
  • Unresolvable Technical Issues: Our support team has made every reasonable effort to assist you, but the issue, caused by the Service provider, cannot be resolved.

 

2. Support Process Prior to Refund

  • Before a refund is considered, we require that you first contact our support team to attempt to resolve any issues. Our support team will:
  • Investigate the issue and provide assistance to restore access or functionality.
  • Escalate the issue to technical specialists if necessary.
  • Document all efforts to resolve the issue.
  • A refund will only be processed if our support team determines that the issue cannot be resolved due to a fault on the Service provider’s side.

 

3. Refund Calculation

If a refund is approved, the refund amount will be calculated as follows:

  • The total payment for the subscription will be divided by the number of months in the plan (6 months or 12 months) to determine the cost per month.
  • The refund will cover the remaining months, starting from the month following the date of the refund request. For example:
  • For a 6-month plan ($25), the cost per month is $25 ÷ 6 ≈ $4.17. If a refund is requested in month 2, you would be refunded for months 3–6 (4 months × $4.17 ≈ $16.68).
  • For a 12-month plan ($35), the cost per month is $35 ÷ 12 ≈ $2.92. If a refund is requested in month 3, you would be refunded for months 4–12 (9 months × $2.92 ≈ $26.28).
  • No refunds will be issued for partial months or for months already used.

 

4. Refund Request Process

To request a refund:

  • Contact our support team via our official support channel at [Insert Support Email or Website] within 7 days of your payment.
  • Provide your account details, a detailed description of the issue, and any evidence (e.g., screenshots, error messages) demonstrating that the Service is not as described or inaccessible.
  • Allow our support team to attempt to resolve the issue. You must cooperate fully with our troubleshooting efforts.
  • If the issue cannot be resolved, our team will approve the refund and process it within [Insert Processing Time, e.g., 5–10 business days].
  • Refunds will be issued to the original payment method (PayPal, credit/debit card, or cryptocurrency, where feasible).

 

5. Non-Refundable Circumstances

Refunds will not be provided for:

  • Issues caused by your device, internet connection, or improper configuration not related to the Service.
  • Failure to contact our support team or cooperate with troubleshooting efforts.
  • Requests made after the 7-day refund period.
  • Violations of our Terms of Service, such as sharing account credentials or using the Service for commercial purposes.
  • Dissatisfaction with channel content, as channel availability may vary due to third-party providers.

 

6. Contact Information

For refund requests or questions about this Refund Policy, please contact us via our official support channel at iptv4k.xyz@hotmail.com

 

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website or communicated to you directly, and the updated policy will take effect upon posting.

 

By subscribing to the Service, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.